Status Not Available

The Status Window could not establish two-way communication with the printer.

If the Status Window support software is not present, install it for the printer needed.  To install the software:

1.	Insert Disk 1 of the HP LaserJet Family Printing System disk set into the appropriate floppy disk drive.

2.	From the Program Manager menu bar in Microsoft Windows 3.1, select "File".

3.	Select "Run" from the drop-down menu under File.

4.	From the "Run..." dialog box, type in the appropriate drive letter (usually A:\ or B:\) then type "SETUP" and select the "OK" button. For example, if the disk is in drive A, type "A:\SETUP" and select "OK".

Note:  Some printers do not support the Status Window software.  Call Customer Support for the list of printers that support the Status Window software.

If the Status Window software is present, but status is not available, check the printer to make sure it is on and ready, or that the connection between the computer and the printer is correct.  Refer to the help section on checking the connection between the computer and printer by clicking on the topic below.

Check Printer/Cable


Check Printer/Cable

Your computer and HP LaserJet 4 family printer are not communicating.

Check that the printer is:

1.	Configured to the correct port.

2.	Connected to a live power source.

3.	Connected directly to your computer.

4.	An HP LaserJet 4 family printer.

5.	Functioning correctly.

Also check:

Is the cable you are using compatible with Bi-Tronics?

Is the cable in good condition?


Your printer may be configured to the wrong port

If your printer is connected to the wrong port, you will get a communications error. Try the following:

1.	Run the Windows Control Panel and double click on the Printer icon.

2.	Check that the ports on your computer are functioning and are labeled correctly.


Are you using a Hewlett-Packard LaserJet 4L printer ?
Are you using a Hewlett-Packard LaserJet 4 family printer ?

The HP LaserJet 4 Printing System included with your printer software works only with an HP LaserJet 4 family printer.  It is not designed to work with other printers.

Try printing a Test Page .


Is the printer connected to a power outlet that is energized
Is the printer connected to a power outlet that is energized ?

Try a power outlet which you know is energized.  If this resolves the problem, have a certified electrician check the outlet which didn't work.

Is the power cable good?

Exchange the power cable with another cable which you know is functional.


Is your printer connected to the computer ?
Is your printer connected directly to the computer ?

Check the cable from your printer.  It could be: loose, bad, or missing.


Bi-Tronics Cables

Your Hewlett-Packard LaserJet 4 family printer has bi-directional electronics which allows two way communications between the printer and computer.

For your printer to function properly, you must be using a cable with pin-to-pin wiring which supports bi-directional communications.

Most standard parallel cables sold today support bi-directional communication.

The HP part number for the bi-directional cable is 24542D.


Contents
Contents for HP LaserJet 4 Printing System Help

The following Help Topics are available:

HP LaserJet 4 Printing System

Print Manager

Printer Driver Help

Cancellation of a Printing Task

Printer Status Messages

Information messages

Paper Handling messages

Intervention Required messages

Communication messages

Hardware Error messages

Customer Support

Trademark Acknowledgments

For Help on Help, Press F1


Trademark Acknowledgments

Bi-Tronics is a trademark of Hewlett-Packard Company. Microsoft is a U.S. registered trademark and Windows is a trademark of Microsoft Corporation.

Notice


Notice

HEWLETT-PACKARD MAKES NO WARRANTY OF ANY KIND WITH REGARD TO THIS MATERIAL, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

Hewlett-Packard shall not be liable for errors contained herein or for incidental or consequential damages in connection with the furnishing, performance, or use of this material.

This software program (HP LaserJet 4 Printing System) contains proprietary information that is protected by copyright.  All rights are reserved.  No part of the information may be reproduced or altered or translated to another language without the prior written consent of Hewlett-Packard Company.

The information contained in this program is subject to change without notice.


Cancellation of a Printing Task

Whenever a printing task is canceled after the printer has requested user interaction, such as requesting the user to add paper (manually feed) to the MP tray, the printer needs to be reset back to READY.

To reset the printer, perform the following tasks:

1.  Check to make sure the [ON Line] light is off.

2.  Press the [Shift] button and [Reset] button together.  The following message, 07 RESET, should be seen on the display of the printer.

3.  Check to see if the [ON Line} light is on.  If it is, the printer has been reset and is ready to receive printing tasks.

Resetting the printer clears the printer's buffers and makes the current control panel values the defaults.


Technical Support
Customer Support

Outside North America, contact your local HP dealer

HP Authorized Dealers and Service: 800-752-0900

(In Canada contact the Customer Information Center 800-387-3867)

HP End User Technical Support

HP's Automated Support Access Program: 800-333-1917

24 Hour Access to:

1.	Audio-Tips (Recorded Answers to Common Questions)

2.	HP FIRST (FAX yourself information on HP products)

(outside the USA call -208-344-4809)

Customer Support Center: 208-323-2551

Post sales Technical Support (7am-6pm MST) (WED 7am-4pm)

Supplies and Accessories

Accessories and Replacement Parts

Contact your HP Authorized Dealer or call 800-538-8787

Printer Driver Distribution

To order a copy of HP LaserJet Printer Drivers or printing software, call Hewlett-Packard Distribution Center at 303-353-7650.

Outside North America, contact your authorized HP dealer.


Accessories and Replacement Parts

Option		Part Number		Description or Use
Toner Cartridge	⇒	92298A	⇒	Replacement toner cartridge.
Memory SIMMs	⇒	1 MByte - C3130A 2 MByte - C3131A 4 MByte - C3132A 8 MByte - C3133A 16 MByte - C3146A	⇒	With Memory Enhancement technology, additional memory is only needed if you will be printing complex graphics or need additional memory space for soft fonts and/or macros.  You can install up to 64 MBytes of additional memory in the HP LaserJet 4 Plus and up to 32 MBytes in the HP LaserJet 4M Plus.
Adobe PostScript Level 2 printer language	⇒	C3129A	⇒	You can add the Adobe Level 2 PostScript language by installing this SIMM in your printer.
250-sheet replacement Paper Cassette	⇒	C2085D (universal)	⇒	250 sheets; legal, letter, executive, A4.
250-sheet replacement Paper Cassette	⇒	C2085E (letter)	⇒	250 sheets; letter only.
250-sheet replacement Paper Cassette	⇒	C2085F (A4)	⇒	250 sheets; A4 only.
500-sheet Lower Assembly (includes a 500-sheet Paper Cassette and base unit)	⇒	C2083D (universal)	⇒	500 sheets; legal, letter, executive, A4.
500-sheet replacement Paper Cassette	⇒	C2084C (universal)	⇒	500 sheets; letter, executive, A4.
500-sheet replacement Paper Cassette	⇒	C2084D (legal/universal)	⇒	500 sheets; legal, letter, executive, A4.
Parallel Cable	⇒	24542D	⇒	HP-recommended parallel cable.  Bi-directional capable.
Serial cables	⇒	C2932A	⇒	9-9 pin serial cable (male/female).
	⇒	C2933A	⇒	9-25 pin serial cable (male/female).
Power Envelope Feeder	⇒	C2082B	⇒	75-envelope power feeder.  Supports Commercial #10, #7¾ (Monarch), DL, C5, and B5 envelope sizes.
Duplex Assembly	⇒	C3147A	⇒	The duplex assembly allows you to print continuously on both sides of a page.
Modular I/O and Network Cards	⇒	J2550A	⇒	HP JetDirect Multi-protocol Network Card with Ethernet/IEEE802.3 10Base-T.
	⇒	J2552A	⇒	HP JetDirect Multi-protocol Network Card with Local Talk and Ethernet/IEEE802.3 10Base-t, BNC, and DN8.
	⇒	J2555A	⇒	HP JetDirect Multi-protocol Network Card with Token Ring (DB9 and RJ45).
Unix Interface Software	⇒	J2374A	⇒	HP JetDirect interface software for HP-UX systems.
	⇒	J2375A	⇒	HP JetDirect interface software for SunOS and Solaris Unix systems.


Information Messages

Cold Reset

Configuration Page

Continuous Self Test

Demonstration Page

Engine Test

Form Feeding

Non-Printing Self Test

Off Line

Memory Error

Menu Reset

MIO Initializing

PJL Message Set

PowerSave

Printing Self Test

Reset

Reset Active I/O

Reset All I/O

Typeface List

Warming Up


Paper Handling Messages

Add Paper to PC Tray

Add Paper to LC Tray

Add Envelope to EE Tray

Feed Envelope

Feed Paper


Intervention Required Messages

Cartridge Removed

Check Cover

Check Memory Configuration

Clear Paper Jam

Check Toner

Data Transfer Error

Envelope Feeder & Duplexer Conflict

Font Cartridge Error

I/O Configuration Error

Image Adaptation Applied

Incompatible LC or EE

Insert Font Cartridge

Invalid Personality

Job Aborted

Memory Configuration Not Available

Memory Full

NVRAM Error

NVRAM Full

Page Protection at 600dpi

Paper Cassette Not Installed

Print Overrun

Printed at 300dpi

Printing Error

Remove Font Cartridge

Scan Buffer Error

Unknown Error


Communication Messages

Check Printer/Cable

Status Not Available


Hardware Error Messages

Cartridge Service Error

Cartridge Version Error

DRAM Controller Error

Duplexer Defect

Engine Beam Error

Engine Communication Error

Engine Fan Error

Engine Fuser Error

Engine Scanner Error

Firmware Error

General Hardware Fault

Interface Error

Main Motor Error

Printer Out of Memory

Processor Error

RAM Error

ROM Error

SIMM Error


General Hardware Fault

There is a problem with hardware in your printer.

Try pressing [Continue] on the printer to resume operation. If this doesn't work, turn the printer OFF and then ON.

If the message reappears, write down the error and contact your authorized Hewlett-Packard Service Center .


ROM Error

There is a problem with the ROM memory in your printer.

Turn the printer OFF and then ON.

If the message reappears, write down the error and contact your authorized Hewlett-Packard Service Center .


RAM Error

There is a problem with the RAM memory in your printer.

Turn the printer OFF and then ON.

If the message reappears, write down the error and contact your authorized Hewlett-Packard Service Center .


Engine Fuser Error

There is a problem with the fuser of your printer.

Turn the printer OFF, wait 15 minutes, and then turn the printer back ON.

If the message reappears, write down the error and contact your authorized Hewlett-Packard Service Center .


Engine Beam Error

There is a problem with the engine of your printer.

Turn the printer OFF and then ON.

If the message reappears, write down the error and contact your authorized Hewlett-Packard Service Center.


Engine Scanner Error

There is a problem with the engine of your printer.

Turn the printer OFF and then ON.

If the message reappears, write down the error and contact your authorized Hewlett-Packard Service Center.


Engine Fan Error

There is a problem with the Fan in your printer.

Turn the printer OFF and then ON.

If the message reappears, write down the error and contact your authorized Hewlett-Packard Service Center .


Engine Communication Error

Your printer's engine is not communicating correctly.

Turn the printer OFF and then ON.

If the message reappears, write down the error and contact your authorized Hewlett-Packard Service Center .


Firmware Error

There is a problem with the firmware of your printer.

Turn the printer OFF and then ON.

If the message reappears, write down the error and contact your authorized Hewlett-Packard Service Center .


Processor Error

There is a problem with the processor in your printer.

Turn the printer OFF and then ON.

If the message reappears, write down the error and contact your authorized Hewlett-Packard Service Center .


Form Feeding

Your printer has been instructed to form feed unprinted data still in the printer.

There is no problem with the printer.

After the page has been printed, the printer returns to the Ready state and will accept new data.


Printing Self Test

Your printer is printing a Self Test Page.

There is no problem with the printer.

After the page has been printed, the printer returns to the Ready state and will accept new data.

Printing a Self Test


Engine Test

Your printer is performing an Engine Test.

There is no problem with the printer.

After the test has completed, the printer returns to the Ready state and will accept new data.


Off Line

The printer has been set to Off Line.

The printer must be set to Off Line to access the other keys on the front panel.


Printing a Self Test

To print a Self Test Page:

1.	Press [On Line] to take the printer off line.

2.	Press [Menu] repeatedly until TEST MENU appears in the display.

3.	Press [Item] repeatedly until SELF TEST appears in the display.

4.	Press [Enter] to print the Self Test.

5.	Press [On Line] after the page has printed to return the printer to the on-line state.


Memory Error

Your printer has run out of memory while preparing a page.

There are two types of memory error that can occur, Print Overrun and Out of Memory.

There are settings you can change within the Printer Driver Setup that can help resolve these problems.  For more details, click on the Printer Driver Help topic below.

Printer Driver Help


Check Cover

There is a problem with the printer.

The printer door is not closed entirely or is open.

Check that the printer door is completely closed.  Press firmly on the door until it closes.

If the printer is not in the "00 READY" mode, press the On Line button.


Check Toner

There is a problem with the printer.

There is a problem with the toner cartridge (it may be missing or low in toner).

If the printer door is not already open, open the door.

Check the toner cartridge.  If the toner is low, you can extend the life of your toner cartridge and temporarily reestablish print quality by redistributing the toner.

Remove the Toner Cartridge.

Rotate the toner cartridge back and forth to redistribute toner.

Reinsert the toner cartridge.

Close the printer door.  Press firmly on the door until it closes.

If the toner was low, the "16 TONER LOW" message may still appear, but the print quality should improve.  If the print remains light, replace the toner cartridge using the instructions in the Installing and Recycling Guide which is inside the toner cartridge box.

If the printer is not in the "00 READY" mode, press the On Line button.


Clear Paper Jam

Clearing Paper Jams - Follow these steps

1.	Open the top cover by lifting the front of the cover upwards.

2.	Take out the toner cartridge.

3.	Pull out the paper cassette.

4.	If paper is in the paper feed area, pull the paper to the right to release it from the feed roller. Then pull the paper straight out.

5.	If step 4 above clears the jam, replace the paper cassette and the toner cartridge, then close the top and rear doors.

6.	The printer should return to the ready state. If it does not, there is still jammed paper in the printer. Check other areas of the printer

If the paper has gone completely into the printer

1.	While holding the printer steady, carefully pull the jammed paper toward you to remove it.

2.	Do not pull the paper straight up when removing it. The toner on the paper may stain the printer and affect the print quality. If this happens, take the printer to a Hewlett-Packard Service Center.

3.	If the trailing edge of the paper is under the transparent cover, pull the paper toward you to remove it.

4.	If the paper is difficult to remove, open the printer's rear access door.  While pushing the paper release lever up, pull the paper straight toward you.

5.	Replace the paper cassette and the toner cartridge, then close the top cover and rear doors.

The printer should return to the Ready state. If it does not, try one of the following remedies:

a.	Check to see if there is more jammed paper in the printer.

b.	Open and close the printer's top door or press the front panel button briefly.

See also

Why paper jams occur


Why Paper Jams Occur

Usually paper jams occur when:

1.	You have specified a Letter size print job, but have Legal size paper loaded in the paper cassette.

2.	Your print media does not meet the listed specifications.

3.	The media is in poor condition.

4.	The printer needs cleaning.

5.	The rear door is open (this causes a paper jam message, but there may not always be jammed paper in the printer).

6.	Removing the paper cassette while a job is printing.

7.	Filling the paper cassette too full.

If paper jams occur often, clean the printer and check the quality of your paper or other print media. If paper jams occur continually from the paper cassette, contact your local Hewlett-Packard Service Center .


Unknown Errors
Unknown Error

The Status Window has received an unrecognized error from the printer.

Check that you are using an HP LaserJet 4 Plus printer.

You can print a Test Page  to verify the type of printer you are using.

If your printer is an HP LaserJet 4 Plus and you received an unknown error, switch the printer off and then back on.  If the message reappears, write down the error code and contact your authorized Hewlett-Packard Service Center.


Feed Paper to MP Tray
Feed (size) Paper to MP Tray

Add (size) Paper to MP Tray

The printer has indicated that the MP tray is out of paper.  Either place a sheet of paper in the MP tray if manual feed is requested or load the MP tray with a stack of paper.  The MP tray can hold up to 100 sheets of paper at one time.  Place the paper on the tray, face up.

Printing from the Manual Feed Tray

	1. Open the MP Tray by pressing the pattern of raised dots in the top center of the door. 2.  Pull the tray down fully. 3.  Pull out the tray extension. 4.  If necessary, adjust the paper guide. 5.  Place 1-100 sheets of paper, print-side-up, into the MP Tray. 6.  In your software application, specify the paper size you want. 7.  Print your document
The Manual Feed Tray is used for:

Feeding up to 100 sheets of paper (letterhead).

Envelopes.

Adhesive Labels.

Heavy or special papers.

MP Tray Paper Specifications


Manual Feed Slot Paper Specifications
MP Tray Paper Specifications

Cutsheet paper	Dimensions

Minimum	3.5 x 6.3 in. (90 x 160 mm)

Maximum	8.5 x 14 in. (216 x 356 mm)

Paper, Letter	8.5 x 11 in. (216 x 279 mm)

Paper, Legal	8.5 x 14 in. (216 x 356 mm)

Paper, Executive	7.25 x 10.5 in. (191 x 267 mm)

Paper, A4	8.27 x 11.69 in. (210 x 297 mm)

Transparencies	Letter, A4 sizes

Labels	Letter, A4 sizes

Envelopes, COM-10	4.1 x 9.5 in. (105 x 241 mm)

Envelopes, Monarch	3.8 x 7.5 in. (98 x 191 mm)

Envelopes, DL	109 x 218 mm (4.3 x 8.6 in.)

Envelopes, C5	163 x 231 mm (2.4 x 9.1 in.)

Envelopes, B5	178 x 251 mm (7.0 x 9.9 in.)

Special Paper

Envelopes, Transparencies, Labels, Colored Paper

The maximum capacity is 100 sheets.

It is possible for paper to meet all the general specifications, and still not print satisfactorily. For this reason, we recommend that you test any paper before buying in large quantities.

Refer to the HP LaserJet 4 Plus User's Manual for more paper specification information


Feed Envelopes to MP Tray
Feed (size) Envelopes to MP Tray

Add (size) Envelopes to MP Tray

The printer has indicated that the MP tray is out of envelops.  Either place an envelope in the MP tray if manual feed is requested or load the MP tray with a stack of envelopes.  Place the envelope so that the return address is on the lower left, face up.

Printing from the Manual Feed Tray

	1. Open the MP Tray by pressing the pattern of raised dots in the top center of the door. 2.  Pull the tray down fully. 3.  Pull out the tray extension. 4.  Place up to 10 envelops in the tray, print-side-up (stamp-side up and to the left), so that the left edges align with the tray's left guide. 5.  Slide the stack of envelopes into the printer as far as it will go without forcing it.  Make sure the leading edges rest lightly against the printer. 6.  Slide the paper width guide to the left until it lightly touches the right side of the envelope stack without bending the envelopes.
The Manual Feed Tray is used for:

Feeding up to 100 sheets of paper (letterhead).

Envelopes.

Adhesive Labels.

Heavy or special papers.

Envelope Considerations

Margins and Envelopes

Envelope Specifications


Envelope Considerations

Before purchasing large quantities of envelopes, test a small number to determine their performance through your printer.

Envelopes also must:

Contain no windows, clasps, or snaps.

Withstand 392° F (200° C) for 0.1 second.

(self stick adhesives must also withstand the same temperatures)

Have no adhesive areas exposed to the printer.

Be undamaged, unwrinkled, and have no torn edges.

Be sharp and well-creased.

Lie flat with no more than 0.2 in (5 mm) of curl.

Be tightly constructed.

Be made of 100% chemical wood pulp and/or fiber.

Have a smooth texture.

Have folds which connect to the edges of the envelope.


Envelope Specifications

Sizes:

Minimum:	3.5 x 6.3 inches (91 x 160 mm)

Maximum:	8.5 x 14 inches (216 x 356 mm)

Weight:	16 to 28 pound (60 to 105 grams/m²)

Quantity:	Maximum 10 envelopes

COM 10:	4.1 in. x 9.5 in. (105 mm x 241 mm)

Monarch:	3.8 in. x 7.5 in. (98 mm x 191 mm)

DL:	109 mm x 218 mm

C5:	163 mm x 231 mm

B5:	178 mm x 251 mm


Add Paper to Paper Cassette
Add (size) Paper to Paper Cassette

The printer has run out of paper and is requesting that you load paper into the paper tray.

The Paper cassette can hold up to 250 sheets of A4, Executive, Legal, and Letter size paper.  The Paper cassette does not support envelopes.

See also

Loading the Paper Cassette

Adjusting the Paper Cassette

Paper Cassette Specifications


Loading the Paper Cassette

	1.  Pull out the paper cassette. 2.  Adjust the paper size guide  for the correct size paper (if necessary) 3.  Fill the cassette with up to 250 sheets of 20 pound (75 g/m2) paper.  Load letterhead face down, with the top of the page toward the front of the printer. 4.  Be sure to insert the edge of the paper stack under the clip at the front of the cassette. 5.  Rest the cassette on the table and slide it into the printer.
Note: Be careful that you don't load legal paper into the paper tray and then send a letter size print job to your printer. Doing so will cause a paper jam.


Adjusting the Paper Cassette

	1.  Pull out the Paper Cassette and remove any paper. 2.  -  Locate the two removable plastic spacers.  One if for paper width and the other for paper length.  Press the top of the width spacer toward the center of the lower cassette.  This snaps the spacer loose.     -  Using the pointer on the spacer as a guide, move the spacer to the mark for the new paper size.     -  Insert the toes of the two side pegs through the two alignment holes.  Pull back on the width spacer to snap the middle peg into the center hole.      -  Repeat steps 2 - 4 to move the length space, if necessary. 3.  Set the knob on the top right of the cassette to the paper size you are loading. 4.  To adjust the tension, turn the leftmost knob on the cassette until the arrows on the indicator are aligned. 5.  Add the proper size paper, making sure that the paper stack is below the metal tabs.  Then slide the full cassette back into the Paper Cassette assembly.
Note:  The above adjustments are for the universal paper cassette which allows Letter, Legal, A4, and Executive size paper to be loaded.  The standard paper cassette is not adjustable and loads only one of the above types of paper sizes.

Note:  Be careful that you don't load legal paper and then send a letter size print job to your printer. This will cause a paper jam.

Setting paper size from software defines the paper size.


Paper Cassette Specifications

Media	Size	Capacity	Weight / Thickness
Paper	Letter	250 sheets	Single sided: 16 to 28 pound (60 to 105 g/m²) Double sided: 16 to 24 pound (60 to 90 g/m²)
	A4	250 sheets	Single sided: 16 to 28 pound (60 to 105 g/m²) Double sided: 16 to 24 pound (60 to 90 g/m²)
	Executive	250 sheets	Single sided: 16 to 28 pound (60 to 105 g/m²) Double sided: 16 to 24 pound (60 to 90 g/m²)
	Legal	250 sheets	Single sided: 16 to 28 pound (60 to 105 g/m²) Double sided: 16 to 24 pound (60 to 90 g/m²)
You can also use up to 100 transparencies or labels in the paper cassette.


Margins and Envelopes

	When entering the address, make sure you allow for a small margin (.6 inch/15 mm) between the top and left edge of the envelope, and the return address. Printing very close to the edge of the envelope may result in poor print quality. Remember to format the envelope in landscape orientation.


Add Paper to Lower Cassette
Add (size) Paper to Lower Cassette

The printer has run out of paper and is requesting that you load paper into the lower cassette tray.

The Lower cassette can hold up to 500 sheets of A4, Executive, Legal, and Letter size paper.  The Lower cassette does not support envelopes.

See also

Loading the Lower Cassette

Adjusting the Lower Cassette

Lower Cassette Specifications


Loading the Lower Cassette

	1.  Pull out the Lower cassette. Adjust the paper size guide  for the correct size paper (if necessary) 2.  Fill the cassette with up to 500 sheets of 20 pound (75 g/m2) paper. Load letterhead face down, with the top of the page toward the front of the printer. 3.  Press down on the paper stack until the top of the stack fits under the top edges of the green back bracket. 4.  Push down on the left corner of the stack closest to you, to fit the corner under the metal clip. 5.  Rest the cassette on the table and slide it into the printer.
Note: Be careful that you don't load legal paper into the lower tray and then send a letter size print job to your printer.  Doing so will cause a paper jam.


Adjusting the Lower Cassette

	1.  Pull out the Lower Cassette and remove any paper. 2.  -  Locate the two removable plastic spacers.  One if for paper width and the other for paper length.  Press the top of the width spacer toward the center of the lower cassette.  This snaps the spacer loose.     -  Using the pointer on the spacer as a guide, move the spacer to the mark for the new paper size.     -  Insert the toes of the two side pegs through the two alignment holes.  Pull back on the width spacer to snap the middle peg into the center hole.      -  Repeat steps 2 - 4 to move the length space, if necessary. 3.  Set the knob on the top right of the cassette to the paper size you are loading. 4.  To adjust the tension, turn the leftmost knob on the cassette until the arrows on the indicator are aligned. 5.  Add the proper size paper, making sure that the paper stack is below the metal tabs.  Then slide the full cassette back into the Lower Cassette assembly.
Note:  Be careful that you don't load legal paper and then send a letter size print job to your printer. This will cause a paper jam.

Setting paper size from software defines the paper size.


Lower Cassette Specifications

Media	Size	Capacity	Weight / Thickness
Paper	Letter	500 sheets	16 to 24 pound (60 to 90 g/m²)
	A4	500 sheets	16 to 24 pound (60 to 90 g/m²)
	Executive	500 sheets	16 to 24 pound (60 to 90 g/m²)
	Legal	500 sheets	16 to 24 pound (60 to 90 g/m²)


Add Envelopes to Envelope Feeder
Add (size) Envelopes to Envelope Feeder

The printer has run out of envelopes and is requesting that you load envelopes into the envelope feeder.

The envelope feeder can hold up to 75 sheets of B5, C5, COM-10, DL, or Monarch size envelopes.

See also

Loading the Envelope Feeder

Envelope Feeder Specifications


Loading the Envelope Feeder

	1.  Lift up the pressure plate (it will stay in a vertical position). 2.  Gently pull out the extension tray. 3.  Press the release lever against the envelope side guide. 4.  Slide the side guide all the way to the right. 5.  Load envelopes into the envelope feeder with the address side up and the flap down.  Tap the edge of the envelope stack edges.  Remove envelopes that are damaged or curled and make sure envelope flaps are not interlocked or stuck together. 6.  Lower the pressure plate against the envelope stack. 7.  Slide the envelope side guide against the envelope stack.  This guide should be pressed firmly against the stack, but not too tight.  If pressed too tight against the envelopes, envelope misfeeds may result. 8.  Push the envelope stack toward the printer. 9.  Make sure the envelopes are slanted from bottom to top.


Envelope Feeder Specifications

Media	Size	Capacity	Weight / Thickness
Paper	B5	75 sheets	28 pounds or less (<= 105 g/m²)
	C5	75 sheets	28 pounds or less (<= 105 g/m²)
	COM-10	75 sheets	28 pounds or less (<= 105 g/m²)
	DL	75 sheets	28 pounds or less (<= 105 g/m²)
	Monarch	75 sheets	28 pounds or less (<= 105 g/m²)


Adding Paper to Envelope Feeder
Adding (size) Paper to Envelope Feeder

The printer is requesting that paper be loaded in the Envelope Feeder in order to proceed.  This can not be done!  Please check your document for the size of paper and the paper source requested.  Make sure that the paper size is either taken from the MP tray, paper cassette, or lower cassette.


Adding Envelopes to Lower or Paper Cassette
Adding (size) Envelopes to Lower or Paper Cassette

The printer is requesting that envelopes be loaded in either the paper cassette or lower cassette in order to proceed.  This can not be done!  Please check your document for the size of envelope and source requested.  Make sure that the envelope size is either located in the MP tray or envelope feeder.


What's in the New Print Manager
What's in the New Print Manager?

The Print Manager provided with the HP LaserJet 4 Printing System is an enhanced version of the Print Manager provided with Windows 3.1. The toolbar has more buttons, and icons replace button names.

When Print Manager lists an HP LaserJet 4 family printer, you can open the Printer Status Window for the selected printer. Otherwise, Print Manager works the same way.

To open the Printer Status Window from Print Manager

1.	In the Main group window, choose the Print Manager icon. Alternatively, if Print Manager is already active, choose the Print Manager icon from the desktop.

If Print Manager is turned off, choose the Printers icon in Control Panel, and then select the Use Print Manager check box.

2.	Select your HP LaserJet 4 family printer in the Print Manager window.

3.	Choose the Printer Status Window command from the View menu in Print Manager or press the [image] button on the toolbar. The Main Status Window icon is displayed.

4.	Open the Main Status Window and highlight the printer in the listbox.

5.	Choose the Printer Status button.

See also

Print Manager Help


What's in the Status Window
What's in the HP LaserJet 4 Printing System

The HP LaserJet 4 Printing System provides you with up-to-date status of your printer and your print jobs. The HP LaserJet 4 Printing system alerts you when there is a condition with your printer that requires your attention (such as running out of paper). You can also get the current status of your printer at any time or see the current state of your print job.

There are two windows used by the HP LaserJet 4 Printing System:

Main Status Window 	allows you to view current status of a printer and set the options for display on the Printer Status Window.

Printer Status Window 	displays the current status of the printer.

Note: The HP LaserJet 4 Printing System works only with supported HP LaserJet 4 family printers.

See also

Responding to Messages


Responding to Messages

With two-way communication, the HP LaserJet 4 Printing System can display a Printer Status Window that gives you immediate and complete information about the current print job.

	Information messages inform you of a printing condition that may require your attention, but will not prevent your print job from finishing.
	Alerts, which cause the Status Window to open automatically, alert you to a condition that must be resolved before printing can continue. Sometimes, this message is a reminder to do something such as inserting a page into the manual feed slot. The alert message will always be accompanied by directions on how to resolve the situation. Follow the directions provided, and printing will resume automatically.


Accompanying Messages with Sounds

Sound files are included in the HP LaserJet 4 Printing System that provide an audible indication of various messages that display in the Status Window.  The Status Window can play these messages when appropriate.

To turn sounds on or off:

1.	Open the Main Status Window.

2.	In the Options section, check the Play Sounds with Messages option.

You can use the Windows Control Panel to turn individual sounds on or off, as well as change the messages to different sounds by re-assigning the printing event to a different sound file.

Table of Sound Events

Important: The PC Speaker driver may not produce high quality sounds on all computer systems, since the performance of the speaker driver is largely dependent upon the computer hardware itself.  Neither HP nor Microsoft guarantee that the PC Speaker driver will work with all computer systems.


Sound Events and Filename
Sound Events and Filenames

Event	Sound Filename
Out of paper	paddpap.wav
Paper is jammed	pjam.wav
Printer cover is open	pcover.wav
Printer not responding	pcommerr.wav
Printer returned error	perror.wav
Ready for next sheet	pfeed.wav


Paused

While printing with the HP LaserJet 4 Printing System, you pressed the Pause button in Print Manager. To resume printing, press the Resume button [image] in the Print Manager toolbar.

See also

Print Manager Help


Printing

You are currently printing a document with your HP LaserJet 4 Printing System.


Printer Ready

Your printer is ready to print.

There is no problem with the printer.

If you would like more information on the Status Window:

What's in the Status Window


About Box

The about dialog box shows the copyright notice and version number of your HP LaserJet 4 Printing System.


Warming Up

The printer is warming up. Wait for the printer to become Ready.


Non-Printing Self Test

Printer self-test is in progress (non-printing). No further action is required.


Reset

The printer is executing a reset. Wait for the printer to return to the ready state and go on line.


Continuous Self Test

The printer is performing a continuous self test. To stop the test, press [On Line] or [Continue] on the printer. Several more pages may print.


Typeface List

The printer is printing a list of the typefaces it contains. No further action is required.


Demonstration Page

The printer is printing a demonstration page. No further action is required.


Menu Reset

The printer is executing a Menu Reset. This changes the user-setable defaults to their factory settings. No further action is required.


Reset Active I/O

The printer is executing a reset of the active I/O. No further action is required.


Reset All I/O

The printer is executing a reset of all I/O ports. No further action is required.


Cold Reset

The printer is executing a Cold Reset.  This is similar to turning the printer ON. No further action is required.


Configuration Page

The printer is printing a configuration page for a personality. No further action is required.


Print Overrun

The page of data sent to the printer was too complex. Press [Continue] on the printer to resume printing. Some data may not print.


Data Transfer Error

The printer encountered an error while transferring data from the computer. Press [Continue] on the printer. Make sure the printer's serial I/O is set at the same baud rate as the computer.


I/O Configuration Error

The serial or Centronics interface is improperly configured. Press [Continue] on the printer to clear the error. Some print data may be lost.


Printing Error

A temporary error occurred while printing. Remove the page from the output bin and press [Continue] on the printer.


NVRAM Full

The printer's non-volatile memory (NVRAM) is full. Press [On Line] on the printer.


Image Adaptation Applied

The printer received a graphics print page which required more than the available memory to print at the requested resolution. Press [Continue] on the printer to clear this message.

Add more memory to the printer to print this page without print quality being degraded.


Invalid Personality

The personality you requested is not installed. Press [Continue] on the printer to clear this message.

In order to use this personality, install the language, and memory to support it, into the printer.


Personality Couldn't Run, Job Aborted

The printer did not have enough memory to support the requested personality and cannot print the job. Press [Continue] on the printer to clear this message.

Install more memory in the printer to print the job as requested.


Page Protection at 600dpi

The job will be printed at 600dpi. The job Page Protection setting may have changed. Press [Continue] on the printer to clear this message.

Install more memory in the printer to print the job as requested.


Printed at 300dpi

The job will be printed at 300dpi. The job Page Protection setting may have changed. Press [Continue] on the printer to clear this message.

Install more memory in the printer to print the job as requested.


Font Cartridge Error

A font cartridge was removed while the printer was on line. Turn the printer OFF and then ON.

This error is also caused when the firmware in the cartridge cannot be executed. Turn the printer OFF and then ON. If the error continues, call your dealer or HP Service Representative.

Make sure the printer is off line when a font cartridge is removed or inserted.


Insert Font Cartridge

A font cartridge was removed while data was in the print buffer, or while the printer was in an error condition. Reinsert the cartridge. Press [Form Feed] or [Reset] on the printer, or clear the error condition(s).  Once the printer is ready, then remove the cartridge.

The printer must always be in the ready condition before the cartridge can be removed.


Remove Font Cartridge

A font cartridge was inserted while the printer was in an error state. Remove the cartridge, clear any pending error condition(s).

While the printer is off line, insert the cartridge then press [On Line] on the printer.


PJL Message Set

The printer has receive a command to display a user specified operator or status message. Press [On Line], [Continue], or [Reset] on the printer.


SIMM Error

An error occurred during configuration and validation of SIMM memory. Press [Continue] on the printer to resume operation and ignore the problem SIMM.

Make sure the SIMM is installed correctly, or replace it if it has failed.


Cartridge Version Error

The cartridge cannot use this version of the BIOS. Call your dealer or HP Service Representative.


Cartridge Service Error

The cartridge has been removed while the printer was trying to read it. Turn the printer OFF, reinsert the cartridge, and then turn the printer ON.


Printer Off Line

The printer is off line.  Press [On Line] on the printer.


Cartridge Removed

The firmware in the cartridge cannot be executed.  Service is required.  Call your dealer or HP service representative.


Check Memory Configuration

Clearable warning indicates that the printer does not have enough memory to use the current settings of I/O buffering and resource saving.  The printer has changed your settings.  Check them and adjust your memory accordingly.


DRAM Controller Error

Dynamic RAM controller error.  Turn the printer off and then on.  If the error persists, service is required.  Call you dealer or HP service representative.


Duplexer Defect

The duplex feed assembly shift plate is defective.  Turn the printer off and then on.  If the error persists, service is required.  Call your dealer or HP Service representative.


Envelope Feeder & Duplexer Conflict

The envelope feeder is the designated input source while duplex is enabled.  Please [Continue] to resume operation in simplex mode.


Incompatible LC or EE

A LaserJet 4 lower cassette or envelope tray has been installed.  The LaserJet 4 PLUS can not print from a LaserJet 4 tray.  Press the [Continue] key to clear the error.


Interface Error

Miscellaneous interface hardware error.  Turn the printer off and then on.  If the error persists, service is required.  Call your dealer or HP service representative.


Main Motor Error

Main motor failure.  Turn the printer off and then on.  If the error persists, call your dealer or HP Service Representative.


Memory Configuration Not Available

Because of configuration changes either I/O buffering, resource saving, or both are not available.  The printer has changed your settings;  check them and adjust your memory accordingly.


Memory Full

The resource save area for personality is full.  To continue printing, press [Continue].  Some resources (macros, fonts, etc.) will be lost.


Printer Out of Memory

The printer received more data than can fit in its available user memory.  Press [Continue] to print the transferred data, them simplify your print job or add memory to your printer.  If pressing [Continue] does not clear the problem, your printer may need to be reset.

To reset the printer, perform the following tasks:

1.  Check to make sure the [ON Line] light is off.

2.  Press the [Shift] button and [Reset] button together.  The following message, 07 RESET, should be seen on the display of the printer.

3.  Check to see if the [ON Line} light is on.  If it is, the printer has been reset and is ready to receive printing tasks.

Resetting the printer clears the printer's buffers and makes the current control panel values the defaults.


MIO Initializing

The printer MIO is either initializing or not ready.  If the MIO card is initializing no action is required.  If it is not ready refer to the documentation that came with the card.


NVRAM Error

A recoverable error has been detected in the NVRAM.  Press the [Continue] key to clear the error, then verify the control panel settings; one or more fields have been reset to their factory defaults during error recovery.


Paper Cassette Not Installed

The printer is trying to pull paper from the optional lower cassette, but it cannot feed through the open standard cassette.  Push in the standard cassette.


Scan Buffer Error

Scan buffer error.  Turn the printer OFF and then ON.  If the error persists, service is required.  Call your dealer or HP service representative.


PowerSave

The printer is in power save mode.  No action is necessary.


Main Status Window

The Main Status Window lets you check on the status of the LaserJet printers connected to your system and set the options for the Printer Status Windows for those printers.

(Click on an area on the graphic for more information on the Main Status Window features).


Printer Status Window

The Printer Status Window shows you the name and current status of selected printer. A separate status window is displayed for each of the supported LaserJet printers connected to your system.

A Printer Status Window will open automatically when there is an alert condition with your printer (running out of paper, for example). You can open a Printer Status Window at any time by choosing the Printer Status button in the Main Status Window.

(Click on an area on the graphic for more information on the Printer Status Window features).

See Also:

Responding to Messages


Printer List Box

Displays a list of the LaserJet printers connected to your system.

To see the status of a printer, highlight the desired printer in the list and then choose the Printer Status button.

When an alert condition occurs, the highlighting is switched to the printer in the list that has the error condition.


Printer Status Window Options

Lets you customize the display of the Printer Status Window. You can:

Determine whether the Printer Status Window should open automatically when printing starts.

Ensure that the Printer Status Window remains on top of any other windows displayed.

Select whether sounds accompany messages.

Note: The Printer Status Window always opens to display an alert, regardless of whether Display Printer Status While Printing is selected.

See also:

Accompanying Messages with Sounds


Printer Status Button

Choosing this button opens the Printer Status Window for the selected printer.


Printer Status Icon

Graphically displays the status of the currently selected printer. There are three possible states:

 normal condition

 information condition

 alert condition


About Button

Choosing this button displays the About Box for the HP LaserJet 4 Printing System.


Help Button

Choosing this button opens the Main Status Window topic in the On-line Help system.


Exit Button

Choosing this button closes all status windows, and exits the Status Window program


Job Information Box

Contains the current status message.


Status Graphic

Displays a picture that graphically illustrates the current status of your printer.